Customer Engagement Committee

Victoria Fielden

Senior Account Director, Plinc

Tom Anderson

Digital Director, MBA Group

Tom is a marketing strategist who's work has focused on customer experience strategy, advising organisations on how to build stronger customer relationships through the use of digital tools, and cross-channel integration.

Nicola Nimmo

Founder & CEO, crft

Strategic and people-first growth leader with a passion for unlocking potential at the intersection of tech, data and creativity. I scale businesses, build high-performing teams and drive change that delivers real impact.

Nic Edwards

Chief Executive Officer, &You London

Nic has extensive client and agency experience across travel, finance, retail, entertainment, automotive & property sectors. Since founding &You in 2009, he created the '&You Evidential Marketing' process and '&You Zebra System'.

Michael Bristow

Digital Marketing Transformation Director (Interim), EY

I have worked in marketing for over 30 years for brands such as Readers Digest, Barclaycard and Barclays. I am patient about helping to create an industry that is both empathic, welcoming and fully open to all at all levels

Louise Winch

Consultant, Self-employed

I have spent my career in sales and marketing roles that focus on customer needs, ensuring customer satisfaction. It's amazing how much you can learn by looking at what works and what doesn't, & where else you can apply that.

Julian Berry

Director, UniFida

Julian Berry, a marketing technology entrepreneur, is the founder of UniFida. He has held senior positions in direct marketing, consulting, and data-driven marketing technology companies.

Joanne Davis

Chief Operations Officer, Sweet Analytics

Founder and CEO of Held Swimwear, Jo Davis creates sustainable, thoughtfully designed swimwear. Through Johanna Pashlar Consulting, she helps SMEs grow with practical, combining creative vision with strategic insight to help brands thrive.

Janet Snedden

Principal Consultant & Board Advisor, The Salocin Group

Data strategist recognised for helping to harness data & technology to drive sustainable, customer-centric growth. Founder of CustomerKIND, now part of The Salocin Group, working with Edit Agency to turn insight into impact.

Ellie Dane

Senior Account Manager, Action Rocket

I have 8 years’ experience across client and agency roles, most recently within CRM. I’m passionate about building strong client relationships, enhancing UX, and supporting creating customer journeys that drive loyalty and trust.

Danny Crowe

Customer Strategy Consultant, A Different Perspective Agency

I help brands to get their existing customers to spend more. I help them define what great communication experiences look & feel like based on insights. I use my client and agency experience developing CRM & Loyalty strategies.

Chris Pearce

Managing Director, EMEA & US, Greenpark Digital

Chris is a distinguished digital transformation and customer engagement agency leader. Chris was previously CEO at MRM Worldwide and CEO of TMW Unlimited, winning Campaign’s ‘Customer Engagement Agency of The Year Award’ at both.

Caroline Walton

Senior Marketing Manager, RAC

An experienced brand and marketing communications leader across multiple industries including retail, energy, banking, and financial services. I currently lead communications for RAC's service, maintenance, and repair division.

Andrew Addison

Founder & CEO, Purple Square

With 30+ years in marketing technology, I've helped organizations worldwide deliver practical solutions. I founded Purple Square CX to build a team that delivers successful projects and is great to work with.

Adam Cochrane

Head of CX & CRM, OLIVER

Adam is a seasoned strategy leader and long-time champion for customer-centric transformation. Currently Head of CX & CRM at OLIVER, he brings deep experience from over 15 years working with leading brands across verticals.