Email Council

Rob Pellow

Development and Production Director, Armadillo

Chris Barnett

Director, 1973Ltd

Working in Email & Automation for over 22 years, building world class hand crafted email that push what's possible, delivering marketing operations around the globe, on time and on budget.

Susan Corless

Client Services Director, TwentyCi

Susan is Client Services Director & member of the board at TwentyCi, leading retail client strategy across acquisition & retention. Her passion rooted in data, testing, measurement & continuous programme optimisation.

Stephanie Black

Head of CRM Communications, British Airways

Steph, leads CRM Comms at British Airways, brings 20+ years of marketing leadership. Known for building high-performing teams and driving innovation, she's excited to join the Email Council and share insights with her team.

Sara Watts

Founder & Executive Director, DMRI

Sara, founder of DMRi Ltd, blends 25+ yrs in digital marketing to deliver honest, innovative data/tech solutions and bespoke platforms that help marketers, publishers and people succeed.

Sam Beddoes

Principal Designer, Action Rocket

Sam leads a creative team at ActionRocket, a CRM creative agency producing award-winning and industry recognised campaigns for clients including the BBC, PizzaExpress, UNICEF, Nespresso & American Express.

Phil Manger

Global Head of Customer Engagement Technology, Indicia Worldwide

Phil Manger is a seasoned marketing professional at ADM Indicia, with +15 years of experience in CRM and MarTech. He has been a member of the DMA Email Council since 2022, contributing to industry best practices and innovation.

Nick Crawford

Owner & Principal Consultant, Twist Consultancy

Email marketing & customer engagement specialist blending human creativity with AI innovation. Combining a Psychology degree, Post Grad Marketing diploma and 20+ years experience to help businesses transform their marketing.

Sevil Crespo

Experience Strategy Lead, VML

Digital marketing expert, a former developer turned strategist. Passionate about digital innovation to elevate brand and customer experiences. For 15+ years, she’s shaped social, CX & CRM strategy for Jaguar, Land Rover and Ford.

Jen Jacobs

CRM Director, Digitas

CRM Director at Digitas, leading the agency’s CRM vision and strategy. With 15+ years' experience, I’ve shaped customer contact strategies and led CRM for Disney+ and myBBC. Specialist in personalisation, loyalty, and platform optimisation.