Learning & Events
Customer Service Communication Specialist
What is day-to-day life like as a Customer Service Communication Specialist, what are the main responsibilities, and what skills do you need to excel?
We chatted to Lucy Handley, who is currently working as one at INCHCAPE, to find out what day-to-day life is like in her role.
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Role Profile
As a Community Manager, your job will be to provide management to your organisation’s social media presence. You'll do this by supporting communications on various social platforms, a Community Manager will also ensure that content published meets brand guidelines and overall communication style. Your role will include monitoring social media channels to build a community of followers, handling queries, and increase engagement on all platforms.
Key responsibilities
Implementing and planning of social media and communication campaigns and strategies
Creating engaging video, image and text content for different social media and professional accounts
Responding to customers in good time
Monitoring, tracking and reporting of reviews and feedback online
Managing and organising events in order to boost brand awareness
Liasing with other departments such as Marketing, PR, Sales and Communications teams
Stengthening relationships with customers, industry professionals and journalists
Being up to date with current digital technology trends and developments
Requirements
Excellent organisational skills, as you'll need to monitor and facilitate communication across multiple social media accounts
A good understanding of business processes and operations
Be willing to remain up-to-date with current industry developments
Strong grammar and spelling skills and the ability to create engaging content
Good computer skills, including knowledge of relevant software programs and tools, such as analytics tools
Solid knowledge of social media management tool and social media platforms
STUDENT MEMBERSHIP
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