Learning & Events
Customer Relationship and Data Executive
What is day-to-day life like as a Customer Relationship & Data Executive look like, what are the main responsibilities, and what skills do you need to excel?
We chatted to Charles Bloch, a Customer Relationship & Data Executive at Belgrade Theatre about his varied role and the route he had to take to get to where he is now.
This content is served by a third party. If enabled, they may collect information about your activity.
Manage preferences and tick "Performance and functionality cookies" to always allow this content.
Role Profile
As a Customer Relationship & Data Executive, you'll be responsible for engaging with key customers by building and preserving trusting relationships. You always have to find innovative opportunities to grow the customer base and kindle good relationships with clients. You should be strategic when creating solutions to problems to ensure optimal client satisfaction.
To be successful as a Customer Relationship & Data Executive, it's vital that you have great communication skills to understand the goals and values of the company. It's important that you work closely with Sales and Account managers to make sure that all their staff sustain relationships with clients.
Key responsibilities
Kindling and maintaining profitable relationships with important customers
Monitoring the relationships with customers handled by your team
Knowing your competition and strategising accordingly
Support the process of implementing new systems
Manage the relationships between internally related systems and departments
To oversee relationships with external suppliers
Resolving customer complaints quickly and efficiently
Keeping clients and customers updated on the newest products in order to increase sales
Planning strategically with managers within the organisation
Understanding each customers individual needs and addressing them
Managing business reviews using CRM programs
Requirements
You must have a good level of communication skills which allows you to help and advise customers clearly and to liaise effectively with other professionals
Good listening skills to understand exactly what customers need
Confidence and control when dealing with difficult situations
Motivational skills and an ability to lead a team of Customer Service Assistants
Creative thinking in order to come up with ideas to improve customer service standards
Excellent planning skills to develop customer service policies
Good presentational skills, especially when face-to-face with customers
STUDENT MEMBERSHIP
Helping you stand out to get work
Make real industry connections
Meet professionals through exclusive DMA events
Boost your employability
Gain practical skills with our DMA student certificate and free training
Get noticed by recruiters
Showcase your talent with entering DMA student initiatives
Stay ahead of the industry
Receive the latest marketing insights, trends, and research