Customer Engagement: Future Trends Report 2024 | DMA

Filter By

Show All
X

Connect to

X

Customer Engagement: Future Trends Report 2024

Customer Engagement: Future Trends Report 2024

As the use of third-party cookies fades away, personalisation is getting a makeover. Companies are now using their own data and AI to offer more relevant, consent-based experiences that meet customer expectations for both privacy and personal touch. Find out more in the latest Customer Engagement: Future Trends report.

Hear more from the DMA

Related Articles

When thinking about sustainable marketing, often we think about the channels we use, or materials we use in a physical sense. We overlook things like the audience targeting, data cleanse & optimisation, which have a big impact on minimising wastage.

1714037684255.png

Purple Square’s Tim Biddiscombe interviewed marketing data and tech industry veteran Andy Masters about the essential roles of listening, learning and trust in building holistic and effective customer journeys.

Thumbnail Reimagining CX _Andy Masters 600x400.jpg

Generative AI platforms are remarkably easy to use. But we must remember that generative AI cannot read our minds (at least, not yet!). Generative AI is only as effective as the prompts you provide it with and the data fed into it.

Guide to Generative AI_image.jpg

Natalie Eve Roper, Founder of Embrace, chats with marketing consultant Micahel Bristow about becoming an active and aware ally, the importance of sponsorship, and his belief in the change the Black Marketers Council can effect.

Screenshot 2024-04-17 190509.png