Jacqui Crawley, KMB Telemarketing Ltd The managing director of K.M.B Telemarketing a B2B outbound telemarketing company based in Worcestershire. I have been Managing Director of K.M.B Telemarketing since November 2009, prior to this I spent 11 years in the National Health Service managing sales, service and marketing for a service provider including a 200 seated inbound call centre. A member of the Direct Marketing Association sitting on two councils, DMA North and DMA Contact Centre Council since 2010. 

Chris Harman, Director, Newhall Publications IT background moved into a marketing role with Candis across all channels and then took on new business development for Core Contact our telemarketing and fulfilment division. Responsible for day to day business operations as well as IT systems. 

Glenn Patterson, Intermarketing & Communications Glenn Patterson has just stepped into the role of Chair of the Intermarketing Group having previously co-owned and run the company for eight years. Intermarketing is a full service creative agency turnin over around £12m, which last year was ranked the Number One Marketing Services Company outside London.  Glenn was voted the 13th Most Influential Marketing Professional in The Drum's Power 100.  

Rob Brogan, Royal Mail Rob is a highly experienced Marketing and Sales leader who is currently Head of Data Market Development for Royal Mail. Rob has a history of bringing innovative ideas to the DM industry and is committed to sharing best practice with all. 

David Patrick, Yes Agency David is Managing Director of Yes Agency which he founded in 2011. His award-winning Midlands agency pioneered a new approach to marketing - Community Maketing - which provides solutions to the education, enterprise, employment and training sectors. David is a Director of Nottingham Credit Union, a Fellow of the Institute of Direct Marketing and sits on the DMA North Council. 

Steven Dole, 2Touch Steven has worked in the outsourcing sector since 1993, specialising in multi-channel contact ventre, warehousing and fulfilment, response handling and data analytics. Steven has fond memories of the pre-Internet age but is now focused on working with clients to develop a single customer view and the convergence of traditional and new communication channels. 

Graham Thomas, Liverpool Football Club Graham is an experienced Direct Marketer and Data specialist, having worked supply side for service providers delivering channel specific solutions before becoming a client and joining Liverpool FC to help steer their CRM strategy. A serving DMA North Council member since it was re-formed over 10 years ago. 

Janine Pemberton, If Agency With over 15 years DM experience, Janine started her career in the financial services working with Alliance & Leicester. Her role at the If agency involves management and development of key clients including Holidaybreak, Beaverbrooks, mbna and HSBC. Janine is a true advocate of living the brand; travelling to Malawi with WaterAid with her last agency. 

Howard Masters, Kanjo Born and brought up in Kenya. Read economics at Exeter University. Started out working life as an economist, and then became a market analyst. Married into Yorkshire farming family, and moved north. Several years in B2B marketing and from there to a large maril order company. And finally into the agency world, mainly at Rapp. Set up new agency, Kanjo in 2007.