DJN Solutions is a Contact Centre consultancy practice specialising in helping organisations optimise their outbound calling campaigns. Services for predictive dialler users cover best practice and regulatory compliance. We have extensive experience with the Ofcom Predictive dialling regulations and the DMA Code Of Practice. We also provide testing services for Answer Machine Detection (AMD) allowing a reasoned estimate of false positives to be calculated as required by Ofcom. Other services include Project Management, Training, and Supportability Assessments that help ensure that Contact Centre projects deliver the expected business benefits.